3 month remote working role – General Insurance Complaints Expert (ID:3070)
This role is
working for a national, industry leading business in their specialist
complaints team. You will be working alongside a highly skilled team of
professionals dealing with escalated customer claims and complaints in all
areas of the business but particularly those from life services. You will need
a strong general insurance claims knowledge as well as specific experience with
complaints investigation working to FSA/ FOS guidelines though knowledge of
life products can be trained.
This busy, professional and productive team work on the
investigation of complaints to bring them to a conclusion - from investigation
to the final written correspondence. You will also work with the wider business
on root cause analysis and assess trends to improve internal systems and
process in line with regulatory requirements and within the spirit of the
company who consistently win awards for their high quality customer care.
Initially on a 3 month, remote working contract, the company have
excellent internal structures for personal and professional development. They
consistently score highly in work/ life balance surveys and for their positive
working environment, A grade offices and home IT set-up.
For more information please call Verity Stokes on 01216334443
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