Join a global, highly respected law firm and play a key role within the People Services Team. This is an excellent opportunity for an experienced HR professional to lead, inspire, and develop a high-performing team within a dynamic and collaborative environment.

As a People Centre Team Leader, you will be central to delivering an exceptional employee experience, overseeing the work of 2–4 People Operations Administrators and driving the smooth running of an international, shared HR service.

· Oversee and prioritise the internal HR ticketing system, ensuring queries are actioned promptly, delegating effectively, and escalating when required.

· Lead, support, and motivate a team of 2–4 People Operations Administrators, fostering a positive and high-performance culture.

· Work collaboratively with fellow Team Leaders across People Services to deliver efficient and consistent BAU activities.

· Produce accurate, insightful weekly reports to inform the business and support the People Management Team.

· Oversee a seamless onboarding experience for trainees, apprentices, interns, and vacation scheme cohorts.

· Ensure new joiners are set up in internal systems promptly and with 100% data accuracy.

· Conduct quality checks on team data entry and provide real-time, constructive feedback to drive continuous improvement.

· Strong understanding of HR systems, processes, policies, and best practice.

· Previous experience within a HR shared service or People Operations environment (e.g., Recruitment, Performance Management, Learning & Development).

· Proven experience in a Team Leader or Supervisor position.

· Exceptional attention to detail and the ability to manage high volumes of work effectively.

· Excellent communication and interpersonal skills.

· Confident stakeholder management and the ability to build trusted relationships at all levels.

If you have any queries about the role, contact Alice on 0121 633 4443. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer.

Katie Bard will manage your application in accordance with GDPR and the Data Protection Act 2018, and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website for further details on how we manage your data. If your application is successful, we will contact you and handle your personal information in line with GDPR guidelines. If unsuccessful, your application and associated data will be deleted within six weeks.