Contact Centre Customer Service Advisor (ID:7549)
An established national
organisation based near Solihull are looking for Customer Service Advisors with
experience working within a contact centre, to join their well-established and growing
team, providing an amazing level of support to new and existing customers! This
is a great opportunity for the successful candidate to develop their existing
customer service experience, working with an extremely friendly, driven and
supportive team of people!
Your main
responsibilities in this position will include:
· Taking initial
enquiries and complaints, and providing all-round support to all new and
existing customers, building positive rapport with them whilst maintaining a
high level of professionalism
·
Providing up-to-date,
accurate information on all products and services provided following in-depth
training
·
Updating all
customer queries and information onto the internal database
·
Ensuring all
queries are resolved in line with guidelines and the organisation’s policies
and procedures, liaising directly with the customers to communicate decisions
·
Working as part
of a wider, supportive team to ensure all queries and complaints are handled in
a timely manner, and the organisation is able to maintain their long-standing,
high-quality level of professionalism and expert care for their customers
The ideal
candidate will be confident liaising with existing and new clients and
customers on the phone and via email, have strong Microsoft Office/IT skills
and pay great attention to detail. This role is perfect for anyone who enjoys
interacting with people, thrives in a positive, busy environment and understands
the importance of great customer care!
This is a full-time,
permanent position paying up to £25k annually, and previous experience in a contact centre
environment, with strong administration skills is essential. The shifts
are Monday – Friday, 09:00 – 17:00 and this is a fully office-based role.
If you are
interested in this position, please apply online or call Sharan on
0121_633_4443 for more information on our registration process! If you
are already registered with Katie Bard, please contact your consultant
directly. Katie Bard is an Equal Opportunities Employer. Katie Bard is acting
as an employment agency.
For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.