A unique and growing London-feel business is looking for an experienced graduate level individual for a fantastic opportunity in their Birmingham city centre office. This company are looking to grow significantly and they require forward thinking and adaptable individuals to join their team. Based within a highly client focussed role, you will be responsible for the following day-to-day:

?         Implementation of 1^st line support for all internal and external queries via phone and email

?         Escalation of more complex queries and chasing up on behalf of the client

?         Investigation into issues and developing new processes in line with business improvement

?         Expert data analysis and production of service and performance reports through the use of Excel

?         Apply For This Role