A market leading organisation based near Solihull are seeking several customer service professionals to join their team on a full-time permanent basis to help establish their brand-new service desk team. This company are seeking proactive, forward thinking and customer focused individuals who love to go above and beyond for customers with a real emphasis on quality rather than quantity.

Day to day you will be responsible for handling incoming calls, resolving any queries on a first line basis, managing CRM systems, liaising with internal stakeholders alongside handling complaints and trying to resolve to the best of your capacity.

The ideal candidates for this role will have proven office based customer service experience whether that be call centre, administrative, cabin crew or similar. You must have a proactive, engaging and strong sense of initiative alongside be comfortable with the high volumes nature to this role.

This role is working across Monday to Sunday on a 4 on, 4 off basis and you must be available between the hours of 8am and 8pm on these days. Due to the location it is strong recommended that you have access to a car for this role.

If this role is of interest then apply now or call Matt @ Katie Bard ASAP on 0121_633_4443 to find out more information. Katie Bard is acting as a recruitment agency.