Support Analyst for Technology Company (ID:4345)
We are recruiting for a forward thinking, proactive candidate to join the team at an exciting technology company in their Birmingham office as an Operation Support Analyst. The role will involve extensive client relations, working closely with all areas of the business to provide the best possible service and support to the clients that you will act as the first point of contact for. This is a fantastic opportunity for somebody with systems experience and preferably some level of finance experience to take on a new role within a growing company with the potential for long term progression and development.
Duties will include:
Acting as the first point of contact for clients, providing a professional and welcoming service, portraying the company in a positive light and efficiently dealing with the client’s query/request
Investigating problems and coming to an appropriate resolution within a timeframe
Developing product knowledge across the entire company
Delivering regular progress reports to managers and colleagues
Developing and executing new processes
Actively contacting potential clients and suppliers to support the business in its growth
Monitoring success and uptake of electronic invoicing system
Dealing with onboarding of new suppliers, ensuring quality is maintained throughout the process of updating systems and reports
Continuously delivering a high-level support service to internal and external customers
Working collaboratively with data, technology and service management teams
The ideal candidate for this role will have administration experience and be confident creating and maintaining positive relationships with both clients and suppliers. You will have a proactive approach to a busy work schedule, with great problem solving and prioritisation skills and a keen eye for detail. A strong desire to succeed is crucial, and finance and systems experience are desirable but not essential. If this sounds like the role for you then please apply online or contact Cara on 0121_633_4443 for more information.
This is a full-time, permanent opportunity, initially working from home but based in their Birmingham office long term, and is paying £20k annually.
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