Grad - Level Client Support Analyst for FinTech Business (ID:1955)
A progressive fin-tech business based in Birmingham is
seeking a talented Support Analyst to act as the first point of contact for
clients and get stuck into any compliance administration. As an innovative and
reputable business, this opportunity would suit an enthusiastic and personable
individual with a desire to achieve.
The role will be heavily client focused with both internal
and external customers seeking process improvement. You must be able to work
collaboratively and efficiently in order to communicate across the wider
organisation.
The role will be multifaceted. As first line analytical support
you will be dealing with:
·
Incoming queries via various platforms
·
Investigative work in relation to problems and
resolutions
·
Research of products and on-going projects
·
Extensive reporting on progress and improvements
·
Business development and researching of new
clients
Alongside this, you will be involved in some interesting
compliance support. This could include understanding rebate calculations,
collating documents, monitoring invoices, validating any adjustments for
clients and on-boarding new clients.
Ideally you will be a graduate-level individual with
excellent academics and a keen eye for detail. They are seeking a Support
Analyst who is proactive, enthusiastic and hard-working. The successful individual
will have good IT skills (Excel), excellent customer service ability and a
knack for problem solving. Preferably you will already have some office
experience behind you.
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