Contact Centre Manager for Large Scale Business (ID:17631)
Job Role
Customer Services Jobs
Contract Type
Perm
Location
Birmingham City Centre
Salary
£50,000 - £55,000
Date Added
15/03/2024
Date Expires
12/04/2024
Industry
Business Services
A large scale, high profile business is seeking a Contact Centre Manager to be suited in their head office in Birmingham. If you have previous experience within a Contact Centre where you have managed others, then this role may be perfect for you!
This is a full time, permanent position offering up between 50-55k with excellent benefits!
The business values skills and hard work, and the main responsibilities would include:
- Being able to effectively manage a team of centre advisors and team leaders
- Being able to prioritise and undertake questions on both your own workload and others
- Being able to identify gaps when needed in team performance, productivity and quality within the team and the ability to close these gaps through coaching, training and performance management
- Building and maintaining internal and external client relationships
- Acting as a main point of customer contact as well as internal management
- Developing and coaching Team Leaders to improve performance as well as conducting team briefings, operational and feedback meetings
- Monitoring targets for all operational staff
- Managing customer journeys and complaints and coaching employees through challenging calls if needed
You will be highly organised, have an ability to multitask and solve problems efficiently, strong leadership experience and a high attention to detail!
It is essential for you to have operation experience of managing 50 employees within the contact centre, strong undertaking with Microsoft Office programmes including Excel and have client facing experience.
If you feel as though you would be suited, please apply below!
If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
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