Great people. Great companies.

Customer Support Analyst (ID:6802)

Job Role
Customer Services Jobs
Contract Type
Birmingham City Centre
£18K to £21K
Date Added
Date Expires

A progressive tech business based in Birmingham is seeking a talented Customer Support Analyst  to act as the first point of contact for clients and get stuck into any compliance administration. As an innovative and reputable business, this opportunity would suit an enthusiastic and personable individual with a desire to achieve.   


The role will be heavily client focussed with both internal and external customers seeking process improvement. You must be able to work collaboratively and efficiently in order to communicate across the wider organisation.  


The role will be multifaceted. As first line analytical support you will be dealing with: 


  • Incoming queries via various platforms 

  • Investigative work in relation to problems and resolutions  

  • Research of products and on-going projects 

  • Extensive reporting on progress and improvements 

  • Business development and researching of new clients  


Alongside this, you will be involved in some interesting compliance support. This could include understanding rebate calculations, collating documents, monitoring invoices, validating any adjustments for clients and on-boarding new clients. 


Ideally you will be a graduate-level individual with excellent academics and a keen eye for detail. They are seeking a Support Analyst who is proactive, enthusiastic and hard-working. The successful individual will have good IT skills (Excel), excellent customer service ability and a knack for problem solving. Preferably you will already have some office experience behind you. 


If you are interested in joining a sociable and dynamic financial services environment, please submit Matt at Katie Bard on 0121_633_4443. If you are already registered with Katie Bard, please contact your consultant directly.  


Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful we will delete your application within 6 weeks and all record of your data. 

For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.

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