Graduate-Level Client Support Analyst - Leading Tech Company (ID:6614)
A
leading technology organisation are looking for an analytical, efficient
individual to join their team in Birmingham as a Client Support Analyst! This
is an excellent opportunity for the right individual with previous client
support and administration experience to utilise their existing skill set in an
amazing team!
Some
of your responsibilities will include, but are not limited to:
·
Working with the team to respond to and action
all queries in a timely and efficient manner
·
Liaise with clients regularly, to ensure
information is updated on the system
·
Produce regular service review and summary
reports using the data sets
·
Utilise the MI to work with senior management to
make informed decisions and suggestions for improving customer service and
operations, to increase overall profitability
·
Manage the client database and CRM systems,
ensuring the data remains accurate and stable
·
Consistently deliver exceptional customer
service, and resolve all queries and analysing areas for improvement within the
business
The
successful candidate will ideally have previous experience in a similar role,
liaising with internal departments and external clients on a regular basis,
have analysed and managed data sets, and produced reports and analyses in
relation to customer service and satisfaction before. Strong IT and
problem-solving skills, keen attention to detail, experience using CRM systems
and evidence of having adapted to new systems and procedures is also desired.
The customer service element to this role also requires someone with strong interpersonal
skills, who is able to comfortably build relationships and handle every enquiry
in a friendly, professional manner.
This
is a full-time, permanent position paying £20-21k annually, and is ideal for a
graduate level individual with previous administration experience, looking to
step into a progressive position for an incredible organisation!
If you
are interested in this role, please apply online or contact Sharan to find out
more about our registration process on 0121_633_4443!
If
you are already registered with Katie Bard, please contact your consultant
directly. Katie Bard is an Equal Opportunities Employer. Katie Bard is acting as
an employment agency.
For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.