Customer Service Operations Manager for Innovative Business (Social Media Specialists) (ID:6137)
A unique organisation based in South Birmingham are seeking a quality focused, driven and articulate Customer Service Manager to join their close-knit team on a full time, permanent basis. The successful candidate will be responsible for managing and working strategically with outsourced providers to ensure they adhere to brand standards and KPIs alongside working seamlessly how they can improve and provide the best service possible. This role is perfect for someone who has previous people management or manged relationships with outsourced providers before. This role will be a mixture between home and office working and is full time, permanent. The company boast a great company culture, competitive benefits alongside a great support network around you.
The ideal candidate will have extensive experience and knwoledge of all socail media platforms and experience in leading a social media, customer service team on a day to day basis. Day to day, you will be directly responsible for managing 2 other staff members alongside working closely and leading outsourced customer service providers who are based across the globe. You will quality check all work, regularly reviewing their work, managing your own work load, resolving customer issues in a timely manner, managing budgets, analysing any customer trends, regularly reporting alongside ad hoc tasks. A key aspect to the role is ensuring all social media channels are ran smoothly including Facebook, Instagram and WhatsApp alongside thinking strategically as to how to improve processes.
The ideal candidate will have solid experience within a Customer Service Management role and must have exposure working with outsourced partners. You must also have solid experience working with Social Media channels and excellent written skills and attention to detail. In addition, you must have a passion for providing the best quality service to all customers, excellent communication and administrative skills.
If this role sounds of interest then apply now!! You may also call Matt @ Katie Bard on 0121_633_4443 to have a confidential conversation about your application. Katie Bard is acting as an employment agency. Katie Bard will handle your application in line with GDPR regulations.