Customer Complaints Handler for Growing Company - Near Solihull (ID:5007)
A market leading organisation based near Solihull are
seeking several Complaints Handlers to join a brand-new team on a full time, permanent
basis. This is a truly unique opportunity for someone with a proven track
record within Customer Service and handling of complex complaints to come in
and help establish and set up processes and procedures. This company boasts an
excellent office environment, forward thinking leadership, parking on site and competitive
benefits.
Day to day you will be responsible for handling large
volumes of complex complaints, writing reports and letters, using inhouse CRM
systems to investigate any issues, liaising with customers and stakeholders alongside
demonstrate a passion for customer service and problem solving. You will be
happy speaking to customers over the phone and via email/ letter alongside have
a proactive approach to work.
The successful candidate will have a track record in a
similar role and be able to demonstrate their experience of working on complex
complaints. You will have strong IT skills, including MS Office, excellent time
management and an analytical approach to work. Ideally you will have experience
in helping to set up a new customer service team and setting up new processes
and procedures.
This role is a full time, permanent role working 40 hours a
week, with the occasional weekend work on a rota basis.
If you feel you have the experience and skill set for this
role then apply now. You can also call Matt @ Katie Bard on 0121_633_4443 to talk
through your application. Katie Bard is acting as an employment agency. Katie
Bard is an equal opportunity employer and will handle you application in line
with GDPR guidelines.
For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.