Customer Service Assistant for Luxury Travel Company (ID:4618)
We are currently recruiting for a friendly, efficient customer service assistant for a boutique travel company, serving as the first point of contact for partners and providing excellent customer service while maintaining attention to detail within administrative duties. This is the perfect role for a personable, team player who is keen to contribute to a small team and enjoys customer service.
Duties will include:
Providing support via email and phone to clients
Assisting customers with any queries or issues
Processing any necessary refunds or complaints, ensuring the customer experience is positive, regardless of the circumstances
Assisting new clients with their set-up requirements
Assisting with website maintenance and improvement
Administrative duties as required
The perfect candidate will have office-based customer service experience and be computer literate, able to be trained in a new in-house booking system. Customer service will be at the heart of everything you do, with a friendly, positive telephone manner and the ability to use your initiative to problem-solve and suggest ideas for improvement. You will be able to remain calm and polite in difficult situations, and take responsibility for your own workload while contributing to the team as required.
If you are interested, please apply online or contact Cara at Katie Bard on 0121_633_4443 for more information. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.