Customer Service Assistant for Luxury Travel Company (ID:4618)
We are
currently recruiting for a friendly, efficient customer service assistant for a
boutique travel company, serving as the first point of contact for partners and
providing excellent customer service while maintaining attention to detail within
administrative duties. This is the perfect role for a personable, team player
who is keen to contribute to a small team and enjoys customer service.
Duties will
include:
Providing support
via email and phone to clients
Assisting
customers with any queries or issues
Processing
any necessary refunds or complaints, ensuring the customer experience is positive,
regardless of the circumstances
Assisting
new clients with their set-up requirements
Assisting
with website maintenance and improvement
Administrative
duties as required
The perfect
candidate will have office-based customer service experience and be computer
literate, able to be trained in a new in-house booking system. Customer service
will be at the heart of everything you do, with a friendly, positive telephone
manner and the ability to use your initiative to problem-solve and suggest
ideas for improvement. You will be able to remain calm and polite in difficult situations,
and take responsibility for your own workload while contributing to the team as
required.
If you are
interested, please apply online or contact Cara at Katie Bard on 0121_633_4443
for more information. Please contact your consultant directly if you are
already registered with Katie Bard. Katie Bard is an Equal Opportunities
Employer.
Katie Bard will
be managing your application in accordance with the GDPR and Data Protection
Act 2018. Please refer to our privacy notice which will explain how we as an
organisation will manage your data on our website. If your application is
successful, we will contact you and manage your personal data in accordance
with the guidelines of GDPR. If your application has been unsuccessful, we will
delete your application within 6 weeks and all record of your data.
For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.