Customer Success Manager (ID:23772)
Job Role
All Jobs
Contract Type
Perm
Location
UK
Salary
£38,000
Date Added
14/01/2026
Date Expires
11/02/2026
Industry
Business Services
Customer Success Manager
Location: Birmingham City Centre | Hybrid (2 days in office)
Salary: £38,000-42,000 dependant on experience
We have a new and exciting opportunity for a Customer Success Manager to join a technology business based in Birmingham City Centre! This role is offering between 38-40k dependant on experience, it is hybrid (2 days in office), full time and working within a lovely office/team!
The Role
- Manage all elements of the client relationship, acting as the primary point of contact.
- Build and maintain strong relationships with key client stakeholders, understanding their business objectives.
- Proactively manage stakeholder expectations, facilitating clear communication and coordination between clients and internal teams.
- Measure, track, and report on client satisfaction through regular service reviews, performance metrics, and feedback sessions, ensuring agreed outcomes and service levels are met or exceeded.
- Handle client concerns, escalations, and requests in a timely and professional manner.
- Manage internal budgets related to client accounts, in line with agreed financial targets.
You will need
- Previous experience in a client facing delivery role, ideally within account management or customer success management.
- The ability to work autonomously, taking ownership of your work, whilst also being able to collaborate effectively within a team.
- Excellent interpersonal and communication skills.
- Confidence when decision-making, remaining accountable for outcomes in a fast-paced environment.
- Strong listening and relationship-management skills, with a customer-first mindset.
If you have any specific queries about the role contact Alice on 01216334443. Please contact your consultant directly if you are already registered with Katie Bard.
Katie Bard is an Equal Opportunities Employer.
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