Senior Claims Handler – Financial Services (ID:2331)
A leading financial
services organisation in Warwickshire are looking for a Senior Claims Handler
to come on board in a temporary position. This role involves the full
investigation and case management of complaints escalated within different
branches of the organisation, and requires experience doing a similar role
within the financial services sector.
You will be
responsible for the end to end management of complaints raised, in line with
the organisation’s and FSA standards. A full investigation into all
correspondence will be conducted for each case to reach conclusions, and you
must ensure all compliance and regulatory standards are met. You will also be
investigating complaints referred by the Financial Ombudsman Service and The
Pensions Advisory Service too, as well as accurately identifying non-complaints
and escalating them to the right individual internally to resolve.
Investigating
trends from the incoming complaints, identifying root causes, the impact of
each complaint and analysing decisions made will also be a part of your role,
ensuring you are working towards improving systems, mitigating risk and
enhancing the overall customer experience. You will also be responsible for
updating all documentation and communication to ensure they comply with
regulatory requirements, standard industry practice and FOS decisions too.
You must pay extremely
strong attention to detail, work accurately and analytically to reach
researched conclusions and be able to balance and prioritise when handling high
volumes of cases.
This role
requires an immediate start and is initially a 3-month temporary position, paying
the pro-rata equivalent to £27 – 30k. The role will be both remote-working and
office-based.
If you are interested and believe you have the relevant experience, please apply online or call Sharan on 0121_633_4443 for more information on our registration process!
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