Customer Support – Temp Opportunity (ID:22827)
Job Role
Graduate Jobs
Contract Type
Perm
Location
Birmingham City Centre
Salary
12.21-13.00 per hour
Date Added
03/10/2025
Date Expires
31/10/2025
Industry
Contact Centre
We have a brilliant opportunity to build your professional work experience, putting your customer service skills, gained in hospitality or retail, to use in an office-based role.
Working for an international business with operations across the UK and US, you will be part of a specialist project team supporting a seasonal increase in business over November, December and January. This is a varied and fast-paced role, working in a lovely and collaborative office environment.
They offer excellent training, a strong corporate package, and great staff rewards. This role includes two weeks of in-office training, so we are looking for strong communicators with excellent communication skills who will thrive in this position.
The role includes:
- Working on the live chat function for customers and clients who need support with the external e-commerce site.
- Answering telephone queries from customers, providing a high level of customer service
- Linking customers to internal support teams
- Helping with ad hoc queries
Skills required:
- Good typing skills and the ability to produce well-written communications in a live chat setting.
- A service-oriented mindset and a genuine desire to help.
- Good attention to detail and self-motivation, particularly when working from home.
- An adaptable and warm, friendly manner
- Strong IT skills
Full training will be provided, including specialist training on the services, products, and bespoke IT systems. You will be part of a small project team starting at the beginning of November and working until January 2025.
Core hours are 9.00 am to 5.00 pm Monday to Saturday, with set Saturdays scheduled across the months.
If you are interested in an office-based role to develop your skills, this could be the perfect short-term position for you.
Call me, Kieran Logan, on 0121 633 4443 and I will be happy to talk through this and any other opportunities we are working on that might suit what you are looking for.
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