Client Support Analyst – Leading Intelligence Organisation in Birmingham (ID:2142)
A
leading intelligence organisation are looking for an analytical, efficient
individual to join their team in Birmingham as a Client Support Analyst! This
is an excellent opportunity for the right individual with previous client
support and data analysis experience to utilise their existing skill set in an
amazing team!
Some
of your responsibilities will include, but are not limited to:
· Working with the team to respond to and action
all queries in a timely and efficient manner
· Review data sets and identify any common trends,
patterns, and anomalies
· Produce regular service review and summary reports
using the data sets
· Use your analysis to convert relevant data to
insightful MI
· Utilise the MI to work with senior management to
make informed decisions and suggestions for improving customer service and
operations, to increase overall profitability
· Manage the client database and CRM systems, ensuring
the data remains accurate and stable
· Consistently deliver exceptional customer service, and resolve or escalate all queries in a timely and professional manner
The successful
candidate will ideally have previous experience in a similar role, liaising
with internal departments and external clients on a regular basis, have analysed
and managed data sets, and produced reports and analyses in relation to customer
service and satisfaction before. Strong IT and problem-solving skills, keen
attention to detail, experience using CRM systems and evidence of having adapted
to new systems and procedures is also desired. The customer service element to
this role also requires someone with strong interpersonal skills, who is able
to comfortably build relationships and handle every enquiry in a friendly, professional
manner.
Katie Bard
will be managing your application in accordance with the GDPR and Data
Protection Act 2018. Please refer to our privacy notice which will explain how
we as an organisation will manage your data on our website. If your application
is successful, we will contact you and manage your personal data in accordance
with the guidelines of GDPR. If your application has been unsuccessful, we will
delete your application within 6 weeks and all record of your data.
If you
are interested in this role, please apply online or contact Sharan to find out
more about our registration process on 0121_633_4443!
If
you are already registered with Katie Bard, please contact your consultant
directly. Katie Bard is an Equal Opportunities Employer. Katie Bard is acting as
an employment agency.
For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.