Client Success Manager for Entrepreneurial Finance Firm (ID:17096)
- Establishing and maintaining first-class client relationships: documenting and executing a client management plan, monitoring client satisfaction, addressing any escalated concerns or queries, and acting as the client’s voice
- Driving continual development of the service; identifying any areas for improvement via reporting and liaising with internal consultants
- Delivering internal revenue in-line with company budgets
- Maintaining key partner relationships with client directors and executives, internal company teams and managers, and third-party providers
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