Customer Service Support for Professional Services Firm (ID:16633)
Job Role
Customer Services Jobs
Contract Type
Perm
Location
West Midlands
Salary
£20,000 - £25,000
Date Added
01/12/2023
Date Expires
29/12/2023
Industry
Professional Services, Sales
Hybrid, full-time permanent position offering £20,000 - £25,000 per annum depending on experience.
An exciting opportunity to work for a nationally recognised energy company as part of their Customer Service Team has become available! Based near Birmingham, the successful applicant will be aiding the Senior Sales Manager to support both new and existing businesses, working closely with customers, suppliers and the Sales Team.
Key responsibilities of the role would include:
- Supporting and handling customer queries, chasing suppliers to resolve these queries, and escalating any customer complaints
- Data entry and validation, ensuring data is appropriately saved and kept up-to-date
- Administrative duties, including effectively and efficiently storing documents on the company’s administrative systems and portals
- Keeping track of the registration report; communicating and resolving queries
- Maintain regular contact with customers, ensuring they receive an outstanding service
Prospective applicants must be adaptable and flexible, able to prioritise and work to deadlines, have excellent communication and customer-facing skills, and thrive working as part of a team. Previous experience both within customer service and the energy sector is also required.
The company offers excellent benefits, with the opportunity for flexible working – working from home one day per week – as well as career development opportunities.
If you think this is the role for you, please apply online today! If you have any queries about the role contact Chloe on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.
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