A leading technology company are looking for an analytical, detail-oriented individual to join their team in their Solihull as a Client Services Data Analyst! This is an excellent opportunity for the successful individual with previous client support and data analysis experience, to utilise their existing skill set in an amazing team! This organisation provides cutting-edge analysis solutions to identify opportunities and increase efficiency and profitability for businesses across the UK, and you will be working with the professional services team to support their client database in an engaging, dynamic role!

Some of your responsibilities will include, but are not limited to:

·         Working with the team to respond to and action all queries in a timely and efficient manner

·         Review data sets and identify any common trends, patterns, and anomalies

·         Produce regular service review and summary reports

·         Use your analysis to convert relevant data to insightful MI

·     Utilise the MI to work with senior management to make informed decisions and suggestions for improving customer service and operations, to increase overall profitability

·         Manage the client database and CRM systems, ensuring the data remains accurate and stable

·       Consistently deliver exceptional customer service, and resolve or escalate all queries in a timely and professional manner

The ideal candidate will have strong interpersonal skills, experience analysing data sets and reports and have previously working in a customer support team. Advanced Microsoft Excel, and proficiency with Microsoft Office is essential.

This is a full-time, permanent position paying up to £25k depending on experience. If you are interested in this role, please apply online or contact Sharan to find out more about our registration process on 0121_633_4443!

If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer. Katie Bard is acting as an employment agency.