We are currently recruiting for an exciting opportunity to join a national business, based in their HQ in central Birmingham. This is an ongoing temporary role, with great potential for long term opportunities within the business, either staying in this role or elsewhere.

Duties will include:

Troubleshooting hardware and software issues for various devices & equipment

Taking part in upskilling initiatives in order to increase your own knowledge

Proactively seeking to streamline and automate tasks where possible

Acting as an escalation point for 1^st line team members

Providing support to users via phone, email, self service, IM, or any other appropriate methods

Tracking and managing incidents using internal system

Suggesting updates to self-help service’s call scripting

Maintaining, updating and improving process documentation

Escalating problems to management or suppliers as appropriate

The ideal candidate for this role will have a strong working knowledge of Microsoft systems and applications, mobile devices and applications, and IT infrastructure such as network & server knowledge. You will have good written and verbal communication skills, with the ability to liaise with internal & external stakeholders, and clearly communicate with service users in order to troubleshoot their IT issues. If you are interested then please apply online, or for more information on our registration process please call Cara on 0121_633_4443. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer.

This is a full-time, temporary position, based in Birmingham, and is paying £10-£13.50 per hour.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.