Client Support Data Analyst – Leading Tech Company (ID:5663)
A
leading technology company are looking for an analytical, detail-oriented
individual to join their team in their South Birmingham as a Client Support Data
Analyst! This is an excellent opportunity for the successful individual with
previous client support and data analysis experience, to utilise their existing
skill set in an amazing team! This organisation provides cutting-edge analysis
solutions to identify opportunities and increase efficiency and profitability
for businesses across the UK, and you will be working with the professional
services team to support their client database in an engaging, dynamic role!
Some
of your responsibilities will include, but are not limited to:
·
Working with the team to respond to and action
all queries in a timely and efficient manner
·
Review data sets and identify any common trends,
patterns, and anomalies
·
Produce regular service review and summary
reports
·
Use your analysis to convert relevant data to
insightful MI
· Utilise the MI to work with senior management to
make informed decisions and suggestions for improving customer service and
operations, to increase overall profitability
·
Manage the client database and CRM systems,
ensuring the data remains accurate and stable
· Consistently deliver exceptional customer
service, and resolve or escalate all queries in a timely and professional
manner
The ideal
candidate will have strong interpersonal skills, experience analysing data sets
and reports and, have previously working in a customer support team. Advanced
Microsoft Excel, and proficiency with Microsoft Office is essential.
This is
a full-time, permanent position paying up to £25k depending on experience. If
you are interested in this role, please apply online or contact Sharan to find out
more about our registration process on 0121_633_4443!
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