My client based in South Birmingham is looking to recruit a Customer Care Service Advisor (After sales) for their newly formed team. This is ideal for anyone currently working in a Customer Care or Technical Customer Service Delivery role within a car dealership environment.

This role will be working 4 days on and 4 days off across two shifts: 8 am to 6 pm and 10 am to 8 pm. Free parking is available onsite and this role is office-based.

The role will be dealing with new car owner queries to ensure a smooth and high-quality after-care service. This could be dealing with issues such as an ongoing flashing out or a general technical flaw that is affecting the enjoyment of the vehicle.  As the first point of call you will identify and resolve any customer calls and where required escalate to the Service team for further investigation and booking in.

Applicants must have Customer Service/Service Delivery experience dealing with customer queries within a Dealership or similar background.

Katie Bard is acting as an agency and is an equal opportunities employer

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