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Customer Service Executive for Innovative Company (ID:5264)

Job Role
Customer Services Jobs
Contract Type
Perm
Location
UK
Salary
£25,000 - 28,000
Date Added
08/06/2021
Date Expires
06/07/2021
Industry
Business Services

An industry-leading, national business services provider based near Solihull are looking for a Customer Service Executive to come on board and join a growing team, dedicated to providing an exceptional level of customer service and support! You will be responsible for developing a strong understanding of the organisation’s policies and procedures, and expert product knowledge to resolve escalated queries in a friendly, professional manner.

 

Your main responsibilities in this position will include:

 

·   Taking initial enquiries and providing all-round support to all new and existing customers, building positive rapport with them whilst maintaining a high level of professionalism

·    Developing a solid understanding of the business to provide up-to-date, accurate information on all products or services

·       Updating all customer queries and information onto the internal database for future reference

·     Working as part of a wider, supportive team to ensure all queries are handled in a timely manner, and the organisation is able to maintain their long-standing, high-quality level of professionalism and expert care for their customers

 

The ideal candidate will be confident liaising with existing and new clients and customers on the phone and via email, have strong Microsoft Office/IT skills and pay great attention to detail. This role is perfect for anyone who enjoys interacting with people, thrives in a positive, busy environment and understands the importance of great customer care!

 

This is a full-time, permanent position paying between £25-28k depending on experience, and previous experience in a client or customer facing environment, with strong administration is essential. The shift pattern for the Customer Service team is 4 days on, 4 days off.

 

If you are interested in this position, please apply online or call Sharan on 0121_633_4443 for more information on our registration process! If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is an Equal Opportunities Employer. Katie Bard is acting as an employment agency.

For further information how Katie Bard acts as an employment agency or as an employment business see our legal information.

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