Team Leader – Customer Service

Katie Bard are seeking experienced Customer Service professionals for a growing and progressive department, for a team based on Birmingham Business Park near to Solihull. The ideal candidate will come from a customer service background, have had prior exposure to escalated queries and complaints, as well as have experience leading and managing a team. This role is working 40 hours per week, covering shifts Monday to Sunday, 8am to 8pm – and the team is fully office based.

Key responsibilities include…

·         Acting as a point of escalation for the Customer Service department

·         Monitoring targets and reports to ensure full adherence to SLAs

·         Coaching the team and developing skillsets in order to improve customer service

·         Running team briefings, meeting and feedback sessions

·         Responding to and resolving queries, including end-to-end complaint management

If this sounds like the role for you, or someone you know, please apply today or contact Emily Pike at Katie Bard.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018 and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website which will explain how we as an organisation will manage your data. If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful we will delete your application within 6 weeks and all record of your data.