We are recruiting for a Customer Relations specialist with great interpersonal skills and a great phone manner for a temporary, 6 month contract which will initially be home-based but with the potential for return to West Midlands offices during the placement. The role requires somebody with experience in General Insurance, customer complaints and bespoke letter writing, and experience with Root Cause Analysis is preferable but not essential.  The ideal candidate will have the ability to communicate with customers and internal stakeholders to identify the root cause of complaints and necessary action to prevent the issue being repeated, and write bespoke letters to customers explaining the policy and outcome of the complaint. This role will be an immediate start, for 6 months at the rate of £16.50/hr and will initially be working remotely.

If you are interested, please apply online or contact Cara at Katie Bard on 0121_633_4443 for more information. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.